Refund Policy

At VivaMae, we are committed to providing high-quality products and a satisfying customer experience.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Returns Eligibility

To be eligible for a return and refund, the product must be:

• Unopened and unused

• In its original packaging

• In the same condition as received

You must request a return within 14 days of delivery.

Non-Returnable Items

Due to health protection and hygiene reasons, we do not accept returns for:

• Opened or used products

• Products with broken seals

• Items returned after the 14-day period

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method

• Processing time: 5–10 business days

Damaged or Incorrect Products

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
We will replace the product or issue a full refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• If the return is due to our error, we cover the shipping

Contact

For all return requests, please contact us at:

Email: vivamaeelanora@gmail.com