Shipping Policy

Shipping Policy

Last updated: 28.03.2026

At VivaMae by Élanora, we carefully prepare and ship every order from Bulgaria with attention to quality, speed, and reliability.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed during weekends or holidays will be processed on the next working day.

Delivery Times

Estimated delivery times:

• Bulgaria: 1–3 business days

• European Union: 3–7 business days

• International: 7–14 business days

Please note that these are estimated timeframes and may vary depending on location, courier service, and external factors.

Shipping Fees

Shipping costs are calculated at checkout based on your destination and selected delivery method.

From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

International Shipping & Customs

For orders outside the European Union, additional customs duties, taxes, or import fees may apply.
These charges are determined by your local authorities and are the responsibility of the customer.

Delays & Responsibility

While we do our best to ensure timely delivery, VivaMae by Élanora is not responsible for delays caused by:

• Courier services

• Customs procedures

• Weather conditions or unforeseen events

Incorrect Shipping Details

Please ensure all shipping information is accurate at checkout.
We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Damaged or Lost Orders

If your order is lost  or arrives damaged , please contact us within 48 hours so we can assist you promptly.

Contact

For any shipping-related inquiries, please contact us at:
vivamaeelanora@gmail.com

This policy does not affect your statutory rights under EU consumer protection laws.